Privacy Policy

How we collect, use, and protect your information

Last Updated: October 26, 2025

1. Introduction

KryptoMF AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using KryptoMF AI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you create an account:

  • Email address - For account creation and communication
  • Username - For account identification
  • Password - Encrypted and stored securely
  • IP address - For security and fraud prevention
  • User agent - Browser and device information

2.2 Payment Information

When you subscribe to a paid plan:

  • Payment details - Processed securely by Stripe (we do NOT store credit card numbers)
  • Billing address - For payment processing
  • Transaction history - For billing and support

2.3 Usage Data

We automatically collect information about how you use our services:

  • Trading pair selections - Which cryptocurrencies you track
  • Timeframe preferences - Your prediction timeframe choices
  • API usage - API calls and webhook configurations
  • Page views - Which pages you visit and when
  • Session data - Login times and session duration

2.4 Cookies and Tracking

We use cookies and similar tracking technologies:

  • Essential cookies - Required for login and security (CSRF tokens, session IDs)
  • Preference cookies - Remember your settings and choices
  • Analytics cookies - Understand how you use our platform

3. How We Use Your Information

We use your information for the following purposes:

  • Provide services - Deliver AI predictions and trading signals
  • Account management - Create and manage your account
  • Payment processing - Process subscriptions and payments
  • Communication - Send important updates, newsletters, and support messages
  • Improve services - Analyze usage to enhance our platform
  • Security - Detect and prevent fraud, abuse, and security threats
  • Legal compliance - Comply with legal obligations and enforce our terms
  • API access - Authenticate and authorize API requests

4. Data Sharing and Disclosure

We do NOT sell your personal information to third parties.

We may share your information with:

Service Providers

  • Stripe - Payment processing
  • Neon.tech - Database hosting
  • Email service providers - Transactional emails
  • Cloud hosting - Platform infrastructure

Legal Requirements

We may disclose your information if required by law, court order, or government request.

Business Transfers

If we merge, are acquired, or sell assets, your information may be transferred to the new entity.

5. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption - HTTPS/TLS for all data transmission
  • Password hashing - Passwords are encrypted using bcrypt
  • Secure database - PostgreSQL with SSL connections
  • API authentication - Secure API keys and JWT tokens
  • Regular backups - Automated database backups
  • Access controls - Limited employee access to data

⚠️ Important: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations (tax records, etc.)
  • Resolve disputes and enforce agreements
  • Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

7. Your Rights (GDPR & Privacy Laws)

Depending on your location, you may have the following rights:

Right to Access

Request a copy of your personal data

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request deletion of your data ("right to be forgotten")

Right to Restriction

Limit how we use your data

Right to Portability

Receive your data in a portable format

Right to Object

Object to certain data processing

To exercise these rights, contact us at privacy@kryptomf.ai

8. Children's Privacy

Our services are NOT intended for individuals under 18 years of age.

We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.

We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for material changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Email: privacy@kryptomf.ai

Legal: legal@kryptomf.ai

Support: support@kryptomf.ai

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